My Killer App For CRM
Posted by Jeremy Voorhis Tue, 22 Aug 2006 23:59:00 GMT
While I was working at PLANET ARGON, I took notes about client interactions and steps I had taken to resolve problems in the company’s intranet. Keeping our notes online was a reasonable thing to do when other team members need to access them. I understand some companies pay quite a lot for customer relationship management software.
Now that I am independent, I need to have my own way of capturing these kinds of notes. One of the benefits of working alone, however, is that I am free to take satisfaction in cruder forms of technology. While roaming about Powell’s City of Books, one of the members of the latest family of Moleskine products grabbed my attention: the Moleskine address book. Most address books have specific fields for cell#, fax#, etc., thus rendering them completely useless for my purposes. The folks at Moleskine were wise enough to include nothing but plain, lined paper and a full 10 pages for each letter in a medium-sized format. Now I can keep contact information and notes together in one place.
Other possible uses: travel directions, pasting in business cards, autograph book at conferences…
Instead of paper (Moleskine), why not use a Tablet PC with Microsoft OneNote for example?
Long live Moleskine.
Their medium-sized notebooks are great for project notes. One notebook per project. Excellent.
The medium, ruled notebooks are great, but lately I have been hooked on the small memo pockets notebooks as well. They are the perfect size for storing index cards, although they fill out pretty quickly.
Still, it’s great for sorting and transporting the stacks of index cards I use while visualizing a domain model or just scribbling notes while interviewing a client.
The Molekine is the way to go! I keep my latest projects 5×3 Class, Responsibility and Collaboration cards inside held down by the little black elastic.